Shipping policy
Our goal is to offer you the best shipping options, no matter where you live. Every day we deliver to hundreds of customers around the world and make sure we offer you the highest level of responsiveness at all times.
The delivery period of the order is divided into two parts:
Processing time: order verification, assembly, quality control and packaging. All orders are sent to the manufacturer for shipment within 48 hours of order placement. The manufacturer then processes the orders, which takes up to 5 business days.
Delivery Time: This refers to the time it takes for the items to be delivered from our warehouse to your door after the manufacturer has processed the order. Once processed and leaving the warehouse, it usually takes between 10-20 business days for items to arrive after the ship date. We apologize that shipping delays may occur if the package sent requires customs clearance/inspection or due to shipping delays by the carrier.
All orders can be tracked by entering the tracking code included in the shipping confirmation email on the following websites;
https://www.17track.net/de
*Note to all customers regarding COVID-19
In light of the current global situation, our top priority as a company is to protect our employees, customers and communities. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols and extensive ongoing hygiene measures. The same protocols are currently being followed by many local carriers around the world, which can result in possible delays in processing and delivery of up to 25 business days.
We continue to prioritize the safety of our customers and colleagues and thank you for your continued patience during these unprecedented times.
The delivery period of the order is divided into two parts:
Processing time: order verification, assembly, quality control and packaging. All orders are sent to the manufacturer for shipment within 48 hours of order placement. The manufacturer then processes the orders, which takes up to 5 business days.
Delivery Time: This refers to the time it takes for the items to be delivered from our warehouse to your door after the manufacturer has processed the order. Once processed and leaving the warehouse, it usually takes between 10-20 business days for items to arrive after the ship date. We apologize that shipping delays may occur if the package sent requires customs clearance/inspection or due to shipping delays by the carrier.
All orders can be tracked by entering the tracking code included in the shipping confirmation email on the following websites;
https://www.17track.net/de
*Note to all customers regarding COVID-19
In light of the current global situation, our top priority as a company is to protect our employees, customers and communities. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols and extensive ongoing hygiene measures. The same protocols are currently being followed by many local carriers around the world, which can result in possible delays in processing and delivery of up to 25 business days.
We continue to prioritize the safety of our customers and colleagues and thank you for your continued patience during these unprecedented times.